FAQ
Questions clinics ask us first
Short, direct answers on residency, pilots, standards and language support. If something is missing, ask us.
- Where is data stored?
- NovaHub Care is designed for Canadian data residency: production data stays in Canadian regions, with role-based access, audit logging and encryption in transit and at rest. This marketing website itself collects only the information you type into a form.
- Is NovaMed certified or approved?
- No. Our standards work — Health Canada Class II SaMD pathway, ISO 13485, IEC 62304, ISO 14971 — is in progress. We present these as pathways, not as issued approvals or endorsements.
- What does a pilot involve?
- A scoped, time-boxed evaluation with a defined clinical workflow, an agreed set of measures, training for staff, and a written summary at the end. Pilots run under the applicable research or quality-improvement pathway for your organisation.
- Who is a pilot for?
- BC clinics, primary-care networks, health authorities and partner organisations exploring maternal or clinic-to-home monitoring workflows.
- Is NovaPatch Vital available today?
- No. NovaPatch Vital is in development and is not offered for sale or clinical use.
- Do you support English and French?
- The platform and this site are built bilingual by design. English content is live today; French is being prepared, and the structure is already in place.
- How do you handle interoperability?
- The platform is designed around FHIR and HL7 concepts so information can be exchanged with existing clinical systems rather than sitting in a silo.
- How do we start a conversation?
- Use the contact form, the partners pilot-interest form, or email info@novamedsystems.ca. We reply from Vancouver during business hours.